Customer Story: V3 Leisure

V3 Leisure’s Journey to Authentic Hybrid IT.

Customer

V3 Leisure

Industry

Travel and Tourism

Solutions

Managed Azure

Launch Private Cloud

The Challenge

Scaling a market-leading travel platform with confidence.

V3 Leisure and Tourism (V3) was founded in 2001 with the goal of providing SMEs with the same opportunity to market their products online as the big hotel and resort chains. The WA-based business is now the industry leader in travel exchange technology. V3’s exchange model assists all types of travel businesses and destinations in gaining more online bookings by using the world’s best network of traditional and alternative distributors, unique data analytics and powering their own website for direct bookings. As the leader in travel exchange technology, V3 needed a robust local cloud solution to host their rapidly growing environment. Enter Macquarie Cloud Services.

Platform
scalability

A rapidly growing environment required enterprise-grade infrastructure to support expansion.

Uptime
assurance

Service levels needed to mirror V3’s own 99.95% uptime commitments to customers.

Compliance requirements

Maintaining PCI DSS certification was critical to the core business.

Global
expansion

International growth demanded a cloud strategy that could scale beyond Australia.

“We get a level of comfort that the SLA of 99.95% uptime

directly mirrors our own contracts. In terms of compliance,

it also helps us maintain our PCI DSS certification which is

essential for our core business.”

Jim Swaby

Technology Manager, V3 Leisure

The Solution

A cloud strategy built for growth.

V3 initially decided to migrate its Australian instance to Macquarie Cloud Services’ private cloud (Launch) platform. The Launch solution provided a dedicated availability zone locally and stringent SLA’s (99.95% uptime) that directly mirrored their own SLA’s to their customers. “A key decision to migrate our environment to Macquarie Cloud Services’ private cloud was the enterprise-grade infrastructure provided. We get a level of comfort that the SLA of 99.95% uptime directly mirrors our own contracts. In terms of compliance, it also helps us maintain our PCI DSS certification which is essential for our core business” states Jim Swaby, Technology Manager at V3.

As V3 expanded to international markets in Europe and APAC, so did their need for a hosting partner for these markets. As the Launch platform only covered Australian-based clients, V3 decided to leverage Microsoft’s Azure public cloud offering to cover the UK, Indonesia, Japan and other regions whilst maintaining Macquarie Cloud Services’ Launch platform for Australia. With the recent launch of Macquarie Cloud Services’ managed Azure public cloud offering, V3 now had the ability to consolidate cloud under one vendor to manage across global regions.

“We had self-managed Azure previously, which wasn’t an overly positive experience. An example of this was the support we received. We’d have to raise tickets which can be hit ‘n miss when it comes to communication and resolution with overseas contact centres. Being familiar with Macquarie Cloud Services meant we knew we’d have local support, here in WA just a phone call away. To add to that, the level of expertise in Azure specifically that Macquarie Cloud Services has means we have access to their experts which is a big part of why we decided to migrate our Azure across” Jim mentions.

A local Launch Private Cloud delivered 99.95% uptime, PCI DSS compliance and enterprise-grade performance for V3’s Australian platform.

Managed Azure enabled V3 to scale into global markets with consistent performance, security and local expert support.

Key Results

Resilience, confidence and global scalability.

“We’ve seen clear results right from the beginning of our relationship with Macquarie Cloud Services. What’s fascinating does not only have we seen clear business benefit, but we’ve also seen our brand enhanced when our customers, including Governments, are given the peace of mind of having their data within enterprise-grade infrastructure” mentions Stephen Wells, Executive Director –Marketing.

“When stuff hits the fan, as it does in any technology business, we know we can call Macquarie Cloud Services at any hour and speak to someone, based here, that will help us. That gives me great comfort knowing our customers are in great hands” Stephen adds.

High availability

99.95% uptime supports V3’s customer contracts and core operations.

Compliance confidence

PCI DSS certification is maintained across the platform.

Global expansion

Hybrid cloud enables seamless rollout into new international markets.

Local support

Access to Australian-based experts ensures rapid issue resolution.

Brand trust

Enterprise-grade infrastructure enhances customer and government confidence.

Operational simplicity

Macquarie Cloud Services manages private and public cloud environments globally.