Why Macquarie Cloud Services?
Because it's all about you.
We help mid-market and enterprise customers save money and reduce risk, while enjoying industry-leading customer service (NPS +96). Our 200+ local engineers deliver deep cloud expertise, multi-layered security and AI-ready infrastructure. We’re your sovereign partner who owns the outcome.
We're Australia’s most recommended cloud provider.
Macquarie Cloud Services is Australia’s leading owned and operated managed cloud services provider. Part of the ASX-listed Macquarie Technology Group, and home to multiple Tier III certified data centres across the country, we have been a trusted technology partner of Australian businesses since 1992. And with a customer satisfaction score (NPS) of +96, you can see why.
From private, public and hybrid cloud, to data, AI, cyber security and disaster recovery, we deliver world-class service, leading expertise and the commercial flexibility your business needs. Your data stays in Australia, under Australian control, backed by teams who know a flat white from a latte.
Customer experience
Customer Magic.
The Macquarie Way.
New York Times bestselling author Joseph A. Michelli wrote a book about how we deliver transformative customer experiences. It’s independent proof that we’re serious about making your experience exceptional. Every day.
Our customer service model is built on three pillars. Delivered by local experts who own the outcome.
- Urgency. Our Hosting Management Centre runs 24×7. When something needs attention, we move fast and escalate early.
- Intimacy. A dedicated local Australian team who knows your environment. Senior engineers and best-practice deployment tailored to you.
- Specialist Knowledge. Our architecture and engineering specialists rank among the best in the nation, with the credentials to prove it.
Industry-leading NPS
Australia’s leading
customer satisfaction.
At Macquarie Cloud Services, our purpose is to make a difference in markets that are overcharged and underserved. We do this by delivering the best customer experience of any cloud services company, as measured by Net Promoter Score (NPS).
We’re proud to maintain a NPS consistently above +96 – one of the highest scores globally. Not as a one-off, but because our teams take ownership, listen carefully and stay with customers through to resolution. It’s how support feels when it’s done properly.
Our awards
Number one.
We don’t just say we’re different – independent benchmarks prove it. Our awards reflect a culture where people are empowered, recognised and invested in your success. When our people thrive, your projects succeed.
- #1 Great Place to Work™ 2025 & 2024 & certified five times
- Gallup Exceptional Workplace Award (2025)
- Gallup Strengths-Based Culture Award (2025)
- Prosple’s #1 Graduate Workplace in Australia
- AFR Best Places to Work
- #1 Best Tech Places to Work in Australia
Find out more
The standards behind our service.
The standards, partnerships and award-winning service that shape how we show up for our customers.
A certified, sovereign cloud services provider, with independently audited environments that are trusted by government. From ISO 27001 to DISP and APRA-aligned controls, we support sensitive and regulated workloads.
Partnerships with Microsoft, Dell and other leading providers that strengthen the solutions we deliver across cloud, security and data.
Our unique customer service model is based on personal accountable service. We’ve redefined how cloud services partners should work with customers: hand-in-hand.
Sensitive & Compliance Workloads
For organizations with strict data sovereignty, regulatory compliance, or security requirements, Macquarie Flex provides a private cloud environment with the same Azure services and management experience.
Our data centres
Secure, sovereign, and compliant Australian data centres.
Your cloud services run on Australia’s most trusted sovereign infrastructure. As part of the ASX-listed Macquarie Technology Group, we own and operate Tier III certified facilities across Sydney and Canberra enabling Australia’s sovereign future with world-class infrastructure, all under one roof.
Your data stays in Australia. Under Australian control. Backed by infrastructure that global hyperscalers and the Australian Government rely on every day.
Our people
A great place to work.
Highly engaged people.
Better outcomes for you.
We have been named one of the most engaged workforces globally (Gallup) and Australia’s #1 Great Place to Work – so customers get accountable service and long-term support.
Our values
What our customers can expect from us.
Accountable service
Personal and accountable service – we take ownership from start to finish, staying with the job until it’s done properly and our customers are genuinely satisfied.
Results
We focus on outcomes that matter, delivering practical improvements and business-critical solutions that make a real difference.
Collaboration
Our teams work side-by-side with customers to design, deliver and operate better solutions and outcomes, every time.
Making a difference
We’re driven to improve what exists, finding better, simpler ways to solve problems and raise the bar every time.
What they say
Hear our customer stories.
“Macquarie Cloud Services has helped us expand and scale up our offering without having to invest in-house resources in cloud infrastructure management.”
Mark Farrell
Head of Security and Compliance, Virtual IT Group
“Having a trusted partner like Macquarie Cloud Services who are so responsive and available is an absolutely vital tool for any team wanting to remain in control of their security.”
Peter Bouhalis
CIO, St John Ambulance NSW
“We’ve been able to draw on the vast operational experience Macquarie Cloud Services has gained from securing other organisations. Right from the time we were onboarded, we’ve seen real-time alerts and captures of real events within five minutes. ”
Chris Hunter
Cyber Security & Infrastructure Specialist, Child and Family Services, Ballarat Inc
Contact us
Talk to an expert.
Let’s talk about where you are and what better looks like for your business.
- 1800 004 943
- Level 15, 2 Market Street Sydney, NSW, Australia