Customer Story: Jackson McDonald
Why WA’s leading legal firm moved to the cloud.
Customer
Jackson McDonald
Industry
Legal services
Solutions
Launch Private Cloud
Data Backup
The Challenge
Ensuring availability, sovereignty and confidence in legal IT.
Jackson McDonald is Western Australia’s largest independent law firm with nearly 150 staff and 26 partners, offering a full range of commercial legal services. For nearly a century, Jackson McDonald have provided specialist legal services to a broad client base across an array of industries including health, construction, energy, education, government, mining and more.
Jackson McDonald needed a local cloud hosting provider to assist their IT team and manage their infrastructure to remove any risk associated with maintenance of self-managed servers.
Downtime risk
On-premises infrastructure introduced availability and continuity concerns.
Local data sovereignty
Sensitive client data needed to remain hosted within Western Australia.
Licensing & compliance
Jacson McDonald required ongoing adherence to licensing and governance requirements.
Trusted support
A partner was needed to act as an extension of the internal IT team.
“We wanted a partner that aligns closely with our brand
promise (experience, confidence and clarity) with
customer-service in their DNA that we can count on as an
extension of our team.”
Nicole Dullard
Chief Experience Officer, Jackson McDonald
The Solution
A dedicated WA private cloud and backup platform.
Jackson McDonald realised they needed a better solution after experiencing the risks of managing infrastructure internally.
“It was Christmas Day when the phone rang… it was the alarm system.” recounts Christanto Taneda, IT Manager at Jackson McDonald.
Migrating from an on-premises server room to Macquarie Cloud Services’ dedicated Launch™ Private Cloud and Data Backup solution removed risk, improved flexibility and ensured continuous availability.
With a Launch availability zone located in Western Australia, Jackson McDonald can rest assured its environment meets sovereignty protocols, eliminates latency concerns and supports tender requirements around data location.
Macquarie Cloud Services also provides world-class customer service, backed by Australia’s leading NPS score and a dedicated onshore account team. “Dom O’Neill, Sean Bardon and Eduardo Okada are fantastic to deal with…” Christanto explains.
A highly available WA-based private cloud platform delivering flexibility and uptime.
Key Results
Immediate value and long-term confidence.
The value delivered by Macquarie Cloud Services was immediate. By migrating from an on-premises server room to Macquarie Cloud Services’ dedicated Launch™ Private Cloud and Data Backup solution, Jackson McDonald removed infrastructure risk, improved availability and ensured sensitive client data remained hosted locally in Western Australia.
The new environment provides continual uptime, flexible scaling, licensing compliance and an onshore support model that acts as a true extension of the Jackson McDonald IT team, allowing the firm to focus on its core business and client needs.
Australia’s most recommended private cloud
A highly available private cloud platform with flexibility to upscale or downscale as required.
Sovereign WA hosting
Client data is held within Western Australia, fulfilling sovereignty requirements and eliminating latency concerns.
Service excellence
Dedicated onshore customer support provides rapid response and acts as an extension of the internal IT team.
Compliance and licensing confidence
Day one compliance and maintenance of licensing regiments removed governance risk and delivered cost savings.
Backup and resilience
Backup-as-a-Service with east-coast redundancy reduced physical security risk while maintaining availability.
Operational focus
Jackson McDonald’s IT team can reduce day-to-day infrastructure burden and focus on supporting the business.
“Moving to Macquarie Cloud Services meant we now had
the flexibility to upscale or downscale as we see fit with
continuous availability…”
Nicole Dullard
Chief Experience Officer, Jackson McDonald
How Macquarie Cloud Services helped Jackson McDonald improve availability and uptime.
Jackson McDonald didn’t want the potential of downtime to impact their core business. They need continual availability and uptime, and for their data to be hosted in Australia. Macquarie Cloud Services came in and solved all their problems.
Contact us
Talk to an expert.
- 1800 004 943
- Level 15 2 Market Street, Sydney, NSW, Australia