Latest Blog.
Hands on. Human first. Your award-winning graduate adventure awaits.
|We’re absolutely buzzing that Macquarie Cloud Services has been named Prosple’s #1 Graduate Workplace in Australia – but the real thrill comes from hearing our own graduates say, “I wish I’d joined Macquarie’s graduate programme sooner.â€...
19 hours, 40 engineers and one sleepless night: When CrowdStrike struck
|How we supported our customers through the CrowdStrike outage. The world is still recovering from what is being labelled as the largest IT outage in history. On July 19 2024, a routine software update from CrowdStrike disabled more than eight mill...
A net promoter score to be proud of
|Recently, it can feel like everyone is talking about the importance of customer experience and net promoter score. But whilst for some it’s a buzz phrase that is trending and topical in 2022, for us it’s part of our DNA. Stemming back to our purp...
How we became world's best at delivering customer experience
|The simple answer is we placed ‘it’ at the centre of all we do. And by ‘it’ I mean a positive customer experience. As one of our values, a KPI for all staff and our service centres showcasing NPS in real-time to all engineers – customer ser...